Questions owners ask.
Straight answers about what the agent does, how setup works and what it costs. Anything else, ask us on the demo.
The agent
Is this just a chatbot with buttons?
No. There are no menus or 'press 1' buttons. The agent reads the whole conversation and replies the way a good member of your staff would, remembers what the customer said before, and adapts when they change their mind.
How fast does it reply?
Usually in under 20 seconds, at any hour, including weekends and public holidays. You can make it pause for a few seconds before replying so it feels natural.
Does it speak Swahili and Sheng?
Yes. It replies in the language the customer writes in, including Swahili, Sheng and English, and switches when they switch. You can limit it to the languages you prefer.
Can it take M-Pesa payments?
It can share your Paybill or Till number and payment instructions at the right moment, then hand the chat to your team to confirm the payment. It does not confirm M-Pesa payments by itself.
Can a person take over a conversation?
Any time. Reply yourself from your dashboard and the agent steps back for that customer until you hand the chat back. It can also alert you when a lead looks valuable or a customer asks for a person.
Can it understand voice notes and photos?
Yes. It listens to voice notes, reads photos and screenshots, and understands PDFs a customer sends. It can also send your photos, price lists, videos and brochures back. It does not make or answer phone calls; it works in chat.
What exactly is the WhatsApp AI Sales Agent?
An AI agent that answers your business WhatsApp for you. It replies to every customer within seconds, day and night, answers questions about your prices and services, asks the right questions to qualify the lead, and books the appointment into your calendar. You watch every conversation and can step in whenever you want.
What if it does not know the answer?
It answers from what we trained it on: your website, price lists, documents and FAQs. When something is outside that, it tells the customer a member of the team will follow up and alerts you, instead of guessing.
WhatsApp and other channels
Will WhatsApp block my number?
Replying to people who message you is exactly what WhatsApp Business is for. What gets numbers blocked is mass messaging strangers, and the agent does not do that: broadcasts go only to customers who already know you.
Does it use the official WhatsApp Business API?
It can. We connect your number through the official WhatsApp Business API, or through a quicker WhatsApp number connection for smaller setups. We recommend the right option for your volume on the demo call.
Does it work on Instagram and Facebook too?
Yes, on the Business and Enterprise plans. The same agent answers Instagram DMs and comments, Facebook Messenger and a chat widget on your website, all in one inbox.
Can I keep my current WhatsApp number?
In most cases, yes. We connect the number your customers already know, so nothing changes for them.
Setup and your dashboard
Which calendar does it book into?
Google Calendar. It checks your real availability, offers open slots, confirms the booking in the chat and sends reminders before the appointment.
Where do I see the conversations?
In your dashboard. You see every chat, every contact and every booking as it happens, on your phone or computer.
How long does it take to go live?
A few days for most businesses, and the same day for simple setups. We do the setup for you: we learn your business, build and train the agent, connect WhatsApp and your calendar, and test it before it talks to a single customer.
Do I need to be technical or have a website?
No. We handle everything. A website helps us train the agent faster, but price lists, menus and a short call with you are enough.
Pricing
Is there a long contract?
No long lock-in. Monthly plans run month to month. Enterprise terms are agreed with you.
How much does it cost?
Setup is free on Starter and Business. After that it is one flat monthly fee: Starter is KES 10,000 a month and Business is KES 15,000 a month. All prices are before VAT: 16% VAT is added when you pay, so Starter is KES 11,600 and Business KES 17,400 a month. Enterprise is priced to your volume and runs on your own AI key, and its setup is quoted with the plan.
How far do the credits in my plan go?
Starter includes 100 credits a month, which is 400 things the assistant can do. Business includes 200, which is 800. As a guide, a full back and forth of nine replies and two tags came to under three credits. A quick question costs less and a long negotiation costs more. You can see every credit spent, with the date and the customer, on your usage page when you log in.
What is a credit?
A credit is what your assistant spends when it does something for you: sends a reply, tags a customer, books an appointment, asks for an M-Pesa payment, writes the summary of a chat or sends your daily summary. Each of those costs a quarter of a credit, so one credit covers four of them. Messages your customers send you are free, however many they send, and so is anything you or your staff type yourselves.
What happens if my credits run out?
The assistant stops answering and sends a short holding message so nobody is ignored, and your team can still reply by hand from the app. Nothing is charged automatically and no card is kept on file. Top up and the assistant starts answering again.
Do credits renew automatically?
Your plan puts credits on your account every month: 100 on Starter and 200 on Business. They refill on the same date each month. Credits you buy when the monthly ones run out are a one-off M-Pesa payment, with 16% VAT added at the prompt, and nothing is charged again. Once you are set up, the support team shows you how to top up.
Can I see it working before I pay?
Yes. Book a demo and we show you the agent answering real questions for a business like yours, in a demo meeting.
How do I pay for the next month?
M-Pesa does not charge you automatically. Before your month ends, the team sends you the details to pay for the next one.
Ready to answer every customer?
Imagine opening WhatsApp in the morning to confirmed bookings instead of unread messages.
- Every enquiry answered, even at 11pm.
- Your calendar filling while you work.
- Your evenings back, phone down.
A free, 15-minute demo meeting. No obligation.